Purchasing Policies
To avoid future disappointment, please ensure you have read and understand the below policies prior to ordering. Some orders are unable to be cancelled and may incur a fee should you wish to do so.
Our team are here to help, however will stand by business practices - to avoid future disappointment kindly review the policies below.
It is up to you, the purchaser to ensure you have read and understood the below policies prior to placing your custom made CANVAS Art Print Co order.
Purchase Policy
By ordering from CANVAS Art Print Co you agree to the following:
It is upon the purchaser to ensure all CANVAS Art Print Co product(s) are suitable for the location and wall it is to be installed based on all information provided within the detailed product information pages available to you on canvasartprintco.com (Remember, you can always call our team to discuss any queries you may have prior to placing your order).
While every effort is made to ensure accuracy of colour throughout our professional printing and quality control process, we cannot control our personal device settings on mobile phones, computer screens or other devices.
For further detailed information, or if unsure about the product you are ordering we recommend you contact Customer Service prior to placing your order.
Purchasing from CANVAS Art Print Co means you have read, understand and agree to all terms and conditions of the product and as stated in the policies within this page on this website, if unsure you have spoken to a CANVAS Art Print Co representative prior to ordering.
Returns
30 Day Change of Mind
We want to make sure your art is perfect for your home! If you change your mind, have ordered an incorrect size or require any colour alterations to better suit your space - you can return the art to us within 30 days for a store credit or exchange (see exclusions below).
- If the value of your original full-priced product ordered is more than the value of your new product, you will receive a store credit for the difference.
- The returned product must be unused, in its original condition with original packaging, and otherwise in a condition enabling us to sell the product as new.
- The purchaser will be responsible for paying postage & tracking costs associated with returns under this policy unless a prior agreement is reached.
Orders are unable to be cancelled and refunded once placed in and under all circumstances, due to our production methods. You will need to revert to the above policy should you have any change of mind on your full priced order. If you have purchased a product with a discount code, promotional offer, currently discounted or on-sale please refer to the below exclusions policy.
Exclusions:
Returns & exchanges are strictly available only on full-priced artworks (Policy excludes any and all sale, promotional offers, reduced price product, VIP trade pricing or bulk discounted and bundle offers).
Orders are unable to be cancelled and refunded in and under all circumstances due to our production methods.
Returns procedure
In order to take advantage of your rights under this returns policy, you must initially inform us of your intention to return or exchange. Please email help@canvasartprintco.com to organise this.
Any product returned to the wrong address will be considered not received and no store credit will be granted.
CANVAS Art Print Co are not responsible for lost packages or items that are damaged in return shipping, we strongly suggest you pack all items carefully and track all items when posting.
Please include full name and order number to avoid any delays in processing your return.
Cancellation Policy
Framed Canvas Art
Due to the custom made nature of framed artworks (where your order has been printed and framed and not yet shipped) that you wish to cancel will incur a service & administration surcharge of AUD $20.00 per artwork (regardless of size). This fee will be deducted from your original order should you wish to proceed with the cancellation.
If your order has already been shipped, you will need to follow our Returns Policy.
Only when no production has commenced on your order (where your order has not been printed or framed) we will refund your order in full.
Alternatively, you may opt to cancel the order and received a store credit to the value of your order.
Replacements & Damages
In the unlikely event that your artwork arrives damaged in any way, we will replace it. Please contact us within 7 days to organise your replacement.
You will be required to provide photos of:
• All external damages to packaging
• Damages sustained to the product
Please email photos through to help@canvasartprintco.com along with your order number, name and a phone number.